Shipping Policy

Thank you for shopping with Irnanda Official. We are committed to delivering your order safely and on time.

Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
• During peak seasons, promotional periods, or public holidays, processing times may take slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Domestic Shipping (Indonesia): 2–7 business days
• International Shipping: 7–21 business days

Please note that delivery times are estimates and may vary depending on destination, courier service, customs, weather conditions, or other unforeseen circumstances.

Shipping Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number so you can monitor your shipment.

Delays in Shipping

Unexpected shipping delays may occur due to:

• High order volume
• Courier service issues
• Customs clearance (for international orders)
• Weather conditions or force majeure events

If your order experiences a significant delay, please contact us at toko.irnanda@gmail.com.

Incorrect Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

Irnanda Official is not responsible for delays, failed deliveries, or lost packages caused by incorrect address information provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact us within 3 days of receiving your package at toko.irnanda@gmail.com with your order number and supporting photos (if applicable).

International Shipping & Customs

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: toko.irnanda@gmail.com
Store Name: Irnanda Official